The Salesforce SMS App for Two-Way Texting, WhatsApp & WebChat
Grow your business with 100% Salesforce-native, multichannel AI Messaging Agents. Send SMS from Salesforce, run WhatsApp conversations and turn website visitors into leads — without writing any code.
Hi Sarah, your demo is confirmed for Tue 10:30 AM. Reply C to confirm or R to reschedule.Sent from Salesforce
R — can we do Thursday instead?
Done ✓ Thursday 10:30 AM is booked. See you then!AI reply · record updated
Perfect, thanks 🙌
Over 400+ satisfied clients have grown to new heights with us
Deliver Personalized Customer Experiences without the Need to Write Any Code with Our Native Salesforce Texting App
In today's digital era, CRM tools and apps have transformed businesses across verticals. With the widespread popularity of messaging, Salesforce texting is a compelling opportunity for businesses to deliver personalized customer experiences at scale. GirikSMS's powerful Salesforce SMS and WhatsApp integration allows you to tap into potential customers across over 175 countries.
Seamlessly integrating messaging capability with Salesforce empowers your sales teams, improves customer loyalty and expands your business to newer markets. Moreover, it enables you to maintain and nurture customer relationships at scale. All thanks to the synchronization of Salesforce messaging app with your day-to-day business operations.
With GirikSMS, you can send SMS from Salesforce effortlessly without writing any code. Additionally You can add texting capability to your workflows to close deals faster and improve customer satisfaction. GirikSMS works with all Salesforce objects to let you send and receive text messages throughout the customer life cycle.
Master the Art of Customer Communication with GirikSMS
Powered by Salesforce-SMS integration. Unify your text messaging from SMS, WhatsApp, or social media in a single place — every conversation linked to the right Salesforce record.
Maximize Business Impact Using SMS
Drive personalized 1:1, bulk, and automated SMS conversations to elevate your business's success. Engage customers with real-time SMS, optimize outreach with bulk messaging, and automate SMS responses to enhance operational efficiency, streamline communication, and boost customer satisfaction and loyalty, ensuring consistent and effective engagement across all touchpoints.
- Two-way SMS from Leads, Contacts, Cases and custom objects
- Bulk SMS synced with Salesforce list views
- Templates with Salesforce merge fields
- Short codes, long codes and traditional phone numbers
- Every message logged to the record and shared team inbox
Seamlessly Integrate WhatsApp in Minutes
No more barriers—just pure connection. GirikSMS plugs right into the world’s favorite Salesforce messaging app, making it effortless to manage conversations across continents, slash SMS costs, and skyrocket engagement.
Enable personalized WhatsApp messaging across international markets to optimize global business communication and operational efficiency.
- Two-way WhatsApp messaging from Salesforce
- Approved template messages and rich media
- Lower cost reach for international customers
- AI replies with human handover
WebChat That Turns Clicks into Conversations
Your website visitors are more than just clicks—they’re potential connections. With GirikSMS, a powerful Salesforce SMS app, dynamic WebChat turns casual visits into meaningful interactions.
- Engage Instantly: Seamlessly start live chats with agents from multiple departments in one conversation.
- Turn Chats into Leads: Capture details, schedule appointments, and keep the momentum going.
- Seamless CRM Sync: Keep every conversation organized, so nothing slips through the cracks.
- Automated Personal Touch: Respond with tailored replies that make every chat feel personal.
Transform Every Customer Interaction into a Business Advantage with GirikSMS's AI Agents
Use an AI that learns from your Salesforce data, acts, reduces agent's workload and can be trained on multiple knowledge points. Explore the full AI messaging app for Salesforce.
- Understand customer emotions in real-time to deliver fast and human-like responses.
- Focus on high-impact interactions by automating repetitive tasks.
- Provide 24/7 and always-on support with a digital concierge.
- Set new standards to ensure exceptional and personalized customer experiences.
Core Features of GirikSMS
This SMS for Salesforce works with all Salesforce objects to let you send and receive text messages throughout the customer life cycle.
Effortless Integration
Integrate SMS and WhatsApp into Salesforce with ease, eliminating the need for coding.
#SimplifyCommunication01Global Reach
Connect with customers across 175+ countries directly from Salesforce.
#GlobalConnection02Automated Workflows
Automate messaging to close deals faster and improve customer satisfaction.
#WorkflowAutomation0324/7 Chatbots
Streamline customer interactions with chatbots handling initial conversations for quicker responses.
#AlwaysAvailable04Collaborative Tools
Collaborate within your CRM through comments, questions, and shared insights.
#TeamworkInSync05Seamless Two-Way Sync
Keep your customer records up-to-date with two-way messaging sync.
#RealTimeUpdates06Personalized Messaging
Use templates and Salesforce fields to tailor each communication.
#PersonalTouch07Scalable Customer Engagement
Create omnichannel journeys to drive deeper connections and insights.
#EngagementAtScale08Empowered Sales Teams
Equip your sales teams with robust tools and real-time insights to drive success.
#SalesBoost09Ready to transform how you connect with customers?
One Salesforce Messaging App for Every Team
This SMS for Salesforce comes pre-loaded with chatbots that are available 24/7 to assist marketing, sales, and customer service teams. With GirikSMS Chatbots, you can easily automate the resolution of common customer concerns so that human agents can have more time to respond to more complex queries, significantly improving resolution times and agent efficiency.
This SMS App for Salesforce allows you to collaborate in conversations within your teams to improve response times. You can leave comments, ask questions and share information internally without leaving your CRM. Use assignments to route text messages to the right employee from your messaging thread. You can also send messages to large groups by synchronizing them with list views in Salesforce. Users can use templates to send frequently used messages and personalize every message by merging your Salesforce fields.
GirikSMS's two-way sync updates your customer records based on their messaging behaviour, allowing you to launch automated text conversations either when customers send you a text or upon the update of a Salesforce field.
Transform Every Interaction with Intelligent Automation
Connect Seamlessly
Unify all your channels and apps for a cohesive customer service experience.
Personalize Effortlessly
Leverage customer profiles to create conversations that feel genuinely personal.
Build Smarter
Utilize LLMs to enhance automated responses and surpass expectations.
Automate Intelligently
Let AI manage routine tasks, allowing your team to focus on priorities.
Improve Continuously
Use real-time analytics to refine every interaction and achieve better outcomes.
Set Up SMS in Salesforce in Minutes
GirikSMS installs from AppExchange and works with your Salesforce objects, layouts, Flows and Apex — no middleware and no code. See the full Salesforce SMS integration guide.
Install GirikSMS
Download the app from Salesforce AppExchange into production or a sandbox.
01Authenticate
Connect your GirikSMS account securely to your Salesforce org.
02One-Click Configuration
Enable messaging across your Salesforce records with a single configuration step.
03Add Users
Assign GirikSMS permissions so the right team members can send and view messages.
04Personalize Templates
Build templates with Salesforce merge fields that match your brand voice.
05Start Messaging
Send SMS, WhatsApp and WebChat messages from Salesforce — and automate them with Flows and drip campaigns.
06Level Up with Smart Chatbots
Let GirikSMS chatbots handle the heavy lifting. Boost efficiency, enhance customer satisfaction, and watch your business thrive.
Sentiment Analysis
Read the room instantly and adapt responses with AI-driven sentiment analysis using a smart Salesforce messaging app to keep your customers happy.
24/7 Real-Time Support
Utilize GirikSMS chatbots as your tireless team to get round-the-clock assistance without missing a beat.
Seamless Integration
Deploy chatbots effortlessly across SMS, WhatsApp, and WebChat, ensuring a unified and smooth experience.
AI-Powered Conversations
Leverage advanced language capabilities for intelligent, natural interactions that truly resonate with your audience.
AI Messaging Analysis
Get insights from every SMS conversation to improve agent interactions, rate performance and generate meeting minutes for support discussions.
AI Message Enhancer
Real-time corrections and rephrasing suggestions keep every message clear and on-brand before it is sent.
AI SMS Agent
Automate personalized SMS conversations with real-time responses, engaging customers 24/7 and handing off to a person when needed.
Auto-Reply Rules
Set rules inside Salesforce to answer incoming texts instantly and update records based on what the customer sends.
Tailored Salesforce SMS App Solutions for Every Industry
Explore Our Industry's Potential: No matter your sector, GirikSMS has a tailored solution. Discover how we can help your business thrive!
Education
Guide students with admissions info, tuition reminders, and real-time updates using GirikSMS, a Salesforce texting app, that makes every message feel personal.
- Admissions and enrollment updates
- Tuition and fee reminders
- Real-time campus alerts
- Two-way conversations logged to student records
Financial Services
Keep leads warm, clients informed, and documents flowing—all while staying compliant.
- Lead follow-ups and nurture sequences
- Client status updates and reminders
- Document collection by text
- Opt-out management and audit trails
Real Estate
Be the first to alert clients about listings and updates on market trends for streamlining visits.
- New listing and price-change alerts
- Showing confirmations and reschedules
- Market-update campaigns
- Every buyer conversation on the Salesforce record
Recruitment & Staffing
Quickly connect with candidates, fill jobs faster, and manage shifts with ease.
- Bulk job alerts to matched candidates
- Interview scheduling by text
- Shift confirmations and fill requests
- Candidate replies synced to CRM
Healthcare
From appointment reminders to recovery support, ensure patients are always in the loop with GirikSMS, a powerful Salesforce SMS app, and send voice notes for a personal touch.
- Appointment reminders that cut no-shows
- Recovery and follow-up check-ins
- Text-to-voice notes
- HIPAA-aligned messaging workflows
Legal Services
Keep clients updated on case milestones, court dates and document requests — every text logged to the matter in Salesforce.
- Court date and consultation reminders
- Case status updates by text
- Secure document and signature requests
- Consent and opt-out records for every client
Insurance
Speed up quotes, renewals and claims with timely texts that policyholders actually read.
- Quote follow-ups and lead nurture
- Renewal and premium due reminders
- Claim status updates and document requests
- Two-way policyholder conversations on the record
Dealerships
Turn leads into test drives and keep service bays full with fast, personal texting from Salesforce.
- Instant replies to new vehicle inquiries
- Test drive and service appointment reminders
- Vehicle-ready and pickup alerts
- Trade-in and offer campaigns by segment
eCommerce
Recover carts, confirm orders and announce drops with personalized SMS and WhatsApp messages.
- Abandoned cart reminders
- Order, shipping and delivery updates
- Personalized offers and product launches
- Post-purchase reviews and surveys
Standout Features You’ll Love!
See how its standout features can transform your communications!
Text-to-Voice
Transform texts into voice messages for an added personal touch.
Girik Inbox
Keep all chats in one neat, organized place.
Group Messaging
Communicate with multiple contacts effortlessly.
Sentiment Analysis
Gauge customer emotions and tailor your responses accordingly.
Stay Flexible
Use GirikSMS without switching carriers.
Bulk Messaging
Reach large audiences across multiple platforms efficiently.
Automated Follow-ups
Ensure every conversation continues.
Clone Automations
Save time by replicating successful processes.
SMS Surveys
Send post-service and post-purchase surveys by text and log every answer to Salesforce.
Reply from Email
Answer incoming SMS straight from your email inbox when you’re away from Salesforce.
Multi-Conversation View
Handle several customer threads side by side to cut response times.
MMS Attachments
Send images, PDFs, coupons, brochures and guides alongside your texts.
Salesforce SMS App vs Traditional Communication Tools
Email, phone calls and postal mail still have a place. But when speed, engagement and personalization matter, a Salesforce texting app connected to your CRM data leads the way.
| Dimension | Salesforce SMS App | Phone Calls & Post | |
|---|---|---|---|
| Speed | Delivered instantly and usually read within minutes | Often buried in crowded inboxes | Calls need immediate attention; post rarely prompts quick action |
| Engagement | Open rates above 90%, with two-way replies on the same thread | Comparatively low open and response rates | Calls are ignored because of spam and robocalls |
| Personalization | Every message tailored with Salesforce data — purchase history, preferences and behavior | Batch sends often feel generic | Personal, but impossible to scale |
| Cost | Low cost per message with tangible ROI | Cheap, with limited returns | Expensive call-center set-up, labor and training |
| Scalability | Bulk sends and automation without extra headcount | Scales, but engagement drops | More inquiries need more people |
| Tracking & Compliance | Every message logged to the record, with built-in opt-in and opt-out management | Tracked in a separate tool | Hard to log and audit |
Real Results: How GirikSMS Turned Challenges into Wins for Businesses
"Before using GirikSMS, our clinic struggled with high no-show rates that disrupted our schedules and affected patient care. As a powerful Salesforce SMS app, GirikSMS team implemented a personalized SMS reminder system that completely changed the way we operate. Patients now receive timely reminders, and our no-show appointments have dropped by 67%. The salesforce sms integration was seamless, and the impact was immediate. We've not only seen a 67% ROI but also significantly improved patient satisfaction."
~ LinkHome Care Team"Our sales were flat, and customer engagement was at an all-time low. We needed a fresh approach that would cut through the clutter and reach our audience directly. That's when we discovered GirikSMS, a best Salesforce messaging app. With their targeted SMS campaigns, we could send personalized offers and reminders straight to our customers' phones. The results were beyond our expectations: a 25% increase in engagement and a 33% rise in sales conversions."
~ Shirtworks Team"In the financial services sector, client satisfaction is everything, but our previous communication methods just weren't cutting it. Enter GirikSMS. They helped us create a communication strategy that was both personalized and efficient, using sms for salesforce to keep our clients informed and engaged. We saw a 51% improvement in customer satisfaction, and our ROI jumped by the same amount."
~ VFund Client Services LeadWhy GirikSMS? Because You Deserve the Best
Through GirikSMS’s partnership with top carriers and providers, the platform is optimized for performance across networks. With advanced salesforce sms integration, this sms for salesforce solution ensures messages are delivered promptly, giving you the flexibility to communicate without switching carriers.
AI-Powered Technology
Copilot, chatbots and sentiment analysis built into every conversation.
100% Salesforce Native Integration
Installed from AppExchange and working with all Salesforce objects — no middleware.
Multichannel Communication Mastery
SMS, MMS, WhatsApp and WebChat managed from a single Salesforce inbox.
24/7 Customer Support
A customer service rep guides you through setup once you install from AppExchange.
Competitive Pricing Solution
One of the most cost effective SMS messaging apps to send SMS from Salesforce.
Advanced Performance Analytics
Track delivery, replies and campaign outcomes in Salesforce reports and dashboards.
Switch to GirikSMS today and start conversing like never before!
Simplify Communication with GirikSMS
Turn every interaction into a memorable connection with seamless, personalized messaging from Salesforce.
Revolutionize business communication, making it personal, easy, and transformative.
Drive growth and loyalty with impactful, trusted, and scalable connections.
Scan the QR code or WhatsApp 'GIRIK' to +1 (502) 804-2513 — and see how you can connect better, faster, and smarter.
Frequently Asked Questions
Want to know more about Salesforce messaging app? Here are answers to some common questions we come across. If you have any additional questions, simply reach out to one of our experts today.
Yes, Salesforce can let you send text messages seamlessly. However, it requires the need to have some essential tools like GirikSMS or invest in a Salesforce SMS add-on like Marketing Cloud Engagement and Digital Engagement to build a solution from scratch with API. Using these two options, you can easily deliver text directly from Salesforce, thus tracking conversations in your database.
Although you will find various third-party SMS solutions to integrate with Salesforce, we suggest using a Salesforce native app like GirikSMS. Because, using the app, you can benefit from better data security, seamless integration, and a unified interface—without relying on complex configuration. Thus, sending, receiving, and automating SMS conversations directly within Salesforce for more reliable customer communication.
The way SMS works within Salesforce depends on the solution you choose. However, any effective app allows you to send one-to-one texts, automated notifications, and bulk messages, directly to the contacts stored in your Salesforce database.
Yes. GirikSMS lets you send one-to-one, bulk and automated SMS directly from Salesforce records, and your contacts can reply. Salesforce on its own only sends one-way outbound messages, so recipients can’t respond. With GirikSMS, you can run two-way SMS conversations from your Salesforce console using short codes, long codes (10DLC) or traditional phone numbers. Learn how to send SMS from Salesforce.
With GirikSMS, you can track all text messages in Salesforce. And through your team’s shared inbox, you can also access past text messages.
Yes. GirikSMS supports SMS marketing inside Salesforce: build segments from list views, reports and campaigns, send personalized bulk messages with merge fields, schedule sends by time zone, run drip campaigns and track delivery, clicks and replies in Salesforce reports. It is also one of the most cost-effective SMS messaging apps to send SMS from Salesforce.
Download GirikSMS from Salesforce AppExchange. Once you login to your Salesforce account, you will be directed the app installation page. Once you have downloaded our app, one of our customer service reps will guide you through the entire process.
A 10DLC (10-digit long code) is a local business number registered with carriers for two-way A2P texting. Use it when you want a local identity, personalized two-way conversations and reliable delivery without being flagged. Short codes (5–6 digits) suit very high-volume campaigns. GirikSMS supports short codes, long codes and traditional numbers, and helps you stay 10DLC and TCPA compliant.
P2P (peer-to-peer) SMS is texting between two individuals, one person at a time. A2P (application-to-person) SMS is texting your contacts as a business through a messaging platform. Under current carrier rules, any texting from a business platform — one-to-one or bulk — counts as A2P. GirikSMS supports both one-to-one texting from Salesforce records and enterprise-grade A2P messaging.
Salesforce SMS apps on AppExchange are usually priced per user or per org each month, with carrier messaging fees on top. GirikSMS offers Basic, Starter, Advanced and Pro plans, and you can start with a free trial on AppExchange. See current GirikSMS pricing.
Yes. With a WhatsApp Business account, GirikSMS lets you send and receive WhatsApp messages from Salesforce, alongside SMS and WebChat, in one inbox. Read our WhatsApp Business and Salesforce integration guide.
The best app is the one that is 100% Salesforce native, supports two-way SMS and WhatsApp, works with Flows and Apex, and keeps compliance records in Salesforce. Compare the options in our guide to the best SMS apps for Salesforce.
Elevate Every Interaction. Simplify Every Step.
Discover the power of effortless engagement with a free demo of GirikSMS — the Salesforce SMS app for SMS, WhatsApp and WebChat.
Over 400+ satisfied clients have grown to new heights with us.