From delivering personalized customer journeys to reducing cart abandonment rates — our Salesforce Commerce Cloud Voice AI solution makes sure to deliver seamless customer experience across all touchpoints.
| Key Challenges | Business Impact | How GirikVoice Helps |
|---|---|---|
| Customers will not wait for answers. Delayed responses to order status or returns only lead to lost sales. | Reduced sales, abandoned carts, and no customer satisfaction. | GirikVoice answers routine customer calls instantly and intelligently. |
| Shoppers do not receive timely order status updates. | Higher support volumes and reduced customer trust. | GirikSMS automates order updates and personalized customer notifications. |
| Agents switch between multiple systems to gather customer information. | Takes time to resolve issues and inconsistencies in experience. | GirikCTI unifies Salesforce data for faster, context-driven AI customer support for eCommerce. |
| Seasonal sales events and promotion campaigns overwhelm the support team. | Higher wait times and loss of potential income. | GirikVoice scales customer conversations without increasing support workload. |
| Workflow | How AI Handles It |
|---|---|
| 24/7 Shopping Assistance | GirikVoice answers customer queries anytime using AI voice agent for online stores. |
| Post-Purchase Engagement | GirikSMS automates order confirmations, shipping alerts, and personalized follow-ups. |
| Smart Agent Handoffs | GirikCTI transfers complete Salesforce context to the right support agent. |
| Peak Season Scalability | GirikVoice manages thousands of customer conversations without additional staffing. |
| Personalized Customer Outreach | GirikSMS delivers targeted offers based on customer preferences and purchase history. |
| Products | Purpose |
|---|---|
| GirikSMS | Automate order updates and send personalized customer notifications with Salesforce Commerce Cloud SMS integration. |
| GirikVoice | Send timely order updates and promotional customer messages. |
| GirikCTI | Empower agents with complete Salesforce customer conversation context. |
| GirikIQ | Gather valuable, actionable information from every client engagement. |
| GirikChat | Offer immediate website support to users with live chatbot. |
Level up your retail business with our Salesforce-native AI solutions, especially built for seamless customer engagement.
Integrate Girikon Salesforce-native products with platforms that your business already trusts.
| Integration Type | Supported Technologies |
|---|---|
| Commerce Platforms | Salesforce Commerce Cloud, BigCommerce |
| Payment Gateways | Stripe, PayPal |
| ERP Systems | SAP, Microsoft Dynamics 365 |
| Shipping Solutions | EasyShip, FedEx |
| Telecommunication Providers | Twilio, Sinch |
All customer interactions have enterprise-level security. Girikon ensures this through the following compliances, helping establish trust and secure your customers' confidential data.
Despite ongoing customer demand, a business was facing a challenge in managing their response time as demand kept increasing without additional support agents. GirikVoice helped automate high-volume customer calls, reduce manual workloads, and keep Salesforce records updated in real time. Within a few months, the retailer achieved:
From discovery to optimization, every phase is designed to ensure a smooth, scalable Salesforce implementation.
Assess retail operations, customer journeys, and existing Salesforce Commerce Cloud environment.
Set up AI workflows to respond to order questions, returns, promotions, and other customer support queries.
Integrate with Salesforce Commerce Cloud for seamless and connected retail customer experiences.
Test all the retail processes, customer journey mapping, automation, and Salesforce data synchronization.
Implement AI solutions in retail without creating any hassle for your business.
Optimize AI workflows using customer insights and retail performance analytics.
AI assists in providing faster support, answering shoppers' product queries in real time, providing them with an update on their orders, assisting them with purchase decisions, and much more. This interaction and speed help retain shoppers and increase the probability of completing purchase on a website.
Yes. AI can handle customer questions during peak holiday, promotional, or seasonal sale events without overloading the support staff with a large number of customer requests at once.
GirikVoice integrates with Salesforce Commerce Cloud to provide automated conversations to customers, keep those interactions aligned with Salesforce, and give shoppers instant support along the way, along with the relevant Salesforce customer context.