A New Way to Generate Pipeline & Provide Support on Your Website
Engage Visitors. Empower Decisions. Foster Success.
Maximize Inbound Lead Generation and Customer Support with GirikSMS WebChat.
Salesforce-Driven Engagement. Salesforce Integration with your Website
If you're using Salesforce and have an online presence, WebChat is essential. It enhances customer engagement, streamlines communication, and transforms visitor interactions into valuable leads. Elevate your customer experience and drive conversions today!
WebChat works alongside SMS and WhatsApp for Salesforce in GirikSMS, the Salesforce SMS app, so every conversation lands in the same inbox and on the same records.
Engage Your Visitors with Ease
Our solution is designed to simplify customer engagement. With Girik SMS, you can:
Response in Real time
Capture information and quickly respond to sales and support queries, provide guidance through documentation, and schedule meetings seamlessly.
Create Actions
Instantly generate qualified leads and create cases from your website, assigning them to your agents for prioritized conversations for immediate real time assistance.
Receive Feedback & Ratings
Collect feedback and ratings for your support team’s assistance directly within the Webchat component, enabling businesses to improve service quality and enhance services.
Multimedia Experience
Customers & Agents can attach and share screenshots, documents, guided steps, or videos during Webchat interactions, enabling seamless two-way communication.
Conversation Insights Salesforce
Automatically sync all webchat interactions with Salesforce, streamlining customer data management and keeping your CRM organized.
Omnichannel Experience
Engage your customers & visitors across multiple platforms, including your website, SMS, and WhatsApp, delivering a seamless omnichannel experience.
Why Choose WebChat for Your Business?
No-Code Salesforce native Webchat Component
Seamlessly embed a no-code webchat component on your website in minutes, facilitating real-time engagement with your prospects, customers, and website visitors.
Real-Time Engagement
Responsively engage clients in real time at every stage of the customer lifecycle journey, ensuring transparent conversations that build trust and clarity.
Manage Conversation Intents
Create and manage conversation intents directly within Salesforce, simplifying the multi-department engagement process for your users as needed
Multiple Departments in a Single Chat
Empowers customers with immediate support, allowing teams from different departments to collaborate in real time ensuring faster communication, issue resolution and a more efficient customer experience.
360° View of Conversations
Access customer interactions in the Salesforce from chat component, across objects and in the intelligent Girik Inbox, making it easy to read, respond, and monitor conversations
Stay Organized
The webchat component automatically saves conversations from your website linking them to Salesforce records for streamlined follow-up and improved efficiency.
More Features to Streamline Customer Interactions
With Girik SMS, you get more than just a WebChat. Our solution provides advanced features that make the business and audience engagement a seamless experience.
Multichannel Messaging
Cater to your customers' preferences by offering messaging on their favorite channels - WebChat, WhatsApp, and SMS, ensuring seamless, real-time interactions on the go. Make communication more convenient, flexible, and tailored to their needs.
Qualified AI Meetings
Eliminate web forms for a more modern approach to generating leads. Schedule meetings directly with qualified buyers on your website in just a few clicks. Sales reps can fill their calendars with top accounts effortlessly, minimizing scheduling conflicts and maximizing your pipeline potential. Say goodbye to hassles and hello to growth!
One Chat - Multiple Agents
Multiple Agents: Deliver real-time assistance by seamlessly connecting multiple agents in a single conversation. Address customer queries, secure quick sales approvals, and resolve technical issues faster, all while providing an exceptional experience.
QR Code in WebChats
Deliver QR codes that let customers easily switch between communication channels. They can engage seamlessly through their preferred options like SMS, WhatsApp, or Webchat. This ensures smooth, multi-channel interactions tailored to their convenience, enhancing customer experience.
Streamlined Pipeline Generation
Every chat that shows buying intent becomes a Salesforce lead or case automatically, routed to the right rep with the full conversation attached. No re-keying, no lost context, and a pipeline that fills straight from your website.
Girik SMS is the blend of automation, personalization, and native Salesforce integration. Generate leads, connect with your customers, manage their issues, and drive your business forward with an enhanced webchat experience.
Frequently Asked Questions
Salesforce WebChat is a chat window on your website that is connected to Salesforce. With GirikSMS WebChat, every visitor conversation is captured in Salesforce, so agents can reply in real time and turn chats into leads, cases or meetings.
Install GirikSMS from Salesforce AppExchange, configure the WebChat component in Salesforce and embed it on your website. It is a no-code component, so it can be live in minutes without development work.
Yes. Every WebChat conversation is saved automatically and linked to the matching Salesforce record. Agents can see the full history on the record and in the Girik Inbox.
Yes. WebChat can share a QR code that lets the visitor move the conversation to SMS or WhatsApp, and every channel stays connected to the same Salesforce record.
Yes. Multiple agents from different departments can join a single conversation, so sales, support and technical teams can resolve a query together without transferring the customer.
Turn Website Visitors into Salesforce Conversations
Engage Visitors. Empower Decisions. Foster Success. Maximize inbound lead generation and customer support with GirikSMS WebChat.
Over 400+ satisfied clients have grown to new heights with us.