Connect WhatsApp with Salesforce and manage customer conversations, automate engagement, and empower your teams with AI-powered messaging from one unified platform.
Bring WhatsApp conversations directly into Salesforce and give your sales, service and marketing teams a unified way to communicate with customers. Send messages, receive replies, automate workflows and maintain conversation context without switching between platforms.
Start WhatsApp Messaging →Disconnected messaging tools can make it harder for teams to maintain customer context, respond quickly and automate engagement.
Customer conversations can become scattered across WhatsApp, CRM records and other communication tools.
Teams spend valuable time responding to repetitive questions and creating similar WhatsApp messages.
Generic messages may fail to use customer information, Salesforce records and previous conversation context.
Without automated workflows, important reminders, updates and follow-ups can be difficult to manage consistently.
Teams need a clear view of customer interactions to understand conversations and take the right next action.
Managing high-volume customer communication manually can create additional workload for sales and service teams.
Connect WhatsApp conversations with Salesforce data, automation and AI to create faster and more personalized customer experiences.
Send and receive WhatsApp messages directly from Salesforce while keeping customer conversations connected to CRM records.
Help teams create personalized responses, summarize conversations and handle routine customer questions with AI assistance.
Automate notifications, follow-ups, reminders and customer communication using Salesforce workflows.
Allow AI to handle routine conversations while enabling human agents to take over when personal assistance is required.
Reach targeted customer groups with structured WhatsApp communication and personalized messaging campaigns.
Keep customer messaging connected with CRM information so teams can understand conversations and act with better context.
Bring customer messaging, Salesforce data and automation together in one communication experience.
Manage customer conversations without leaving your Salesforce environment.
Use AI capabilities to assist teams with responses and customer conversations.
Automate repetitive WhatsApp communication using CRM workflows.
Keep customer conversations and CRM context connected across the engagement lifecycle.
Move conversations from automated assistance to human agents when needed.
Build messaging workflows that support growing customer communication requirements.
Use WhatsApp messaging across sales, customer service, marketing and customer engagement.
Engage prospects quickly and maintain personalized communication throughout the sales journey.
Keep customers informed with timely service updates and responsive WhatsApp communication.
Create targeted communication campaigns and strengthen customer engagement through WhatsApp.
Connect website visitors and leads with WhatsApp conversations and Salesforce customer records.
Connect your WhatsApp communication environment with Salesforce and configure the required messaging setup.
Send and receive WhatsApp messages from customer, lead, case and other Salesforce records.
Create workflows, automate customer communication and monitor conversations from your Salesforce environment.
Connect conversations, customer data and automation in one Salesforce-focused messaging experience.
| Capability | GirikSMS WhatsApp | Traditional Messaging Tools |
|---|---|---|
| Salesforce connection | ✓ CRM-connected | Varies by implementation |
| Two-way WhatsApp messaging | ✓ | Depends on platform |
| AI assistance | ✓ | Varies |
| Workflow automation | ✓ | May require additional configuration |
| Human handover | ✓ | Depends on solution |
| Customer context | Salesforce-connected | May be distributed across systems |
| Messaging visibility | Centralized | Depends on platform |
A Salesforce-focused messaging platform designed to simplify customer communication and automate engagement.
Keep messaging and customer information connected with your CRM environment.
Use AI capabilities to assist conversations and support more efficient customer engagement.
Build a broader communication strategy around WhatsApp, SMS and other supported channels.
Automate repetitive communication, notifications, reminders and follow-ups.
Enable teams to take over conversations whenever human support is required.
Build messaging processes using your existing Salesforce automation capabilities.
Yes. A WhatsApp messaging solution connected with Salesforce can allow teams to send and receive customer messages while keeping communication associated with CRM records.
WhatsApp conversations can be connected to relevant Salesforce records depending on the configured integration and messaging architecture.
GirikSMS is designed around Salesforce messaging automation, allowing businesses to build automated communication workflows for supported messaging use cases.
AI can assist with routine customer conversations, response generation and other configured messaging workflows, with human agents available for conversations that require them.
Yes. A messaging workflow can be configured to transition conversations from automated assistance to a human agent when human intervention is required.
WhatsApp can be used for customer engagement scenarios such as lead follow-ups, notifications, reminders, service updates, customer support and other communication workflows.
Talk with our team about your WhatsApp messaging and Salesforce requirements.
Bring WhatsApp conversations, Salesforce data and AI-powered automation together in one powerful customer messaging experience.