Your Salesforce Native AI-Powered Support and Sales Assistant
Elevate Your Customer Experience
Introducing Agent Co-Pilot from GirikSMS—an AI-enabled assistant designed to transform how your agents handle customer interactions in Salesforce.
How Does Agent Co-Pilot Work? It’s Simple.
Activate Your AI Assistant
Agents can easily click the Agent Co-Pilot button in the Salesforce utility bar to launch their AI assistant during customer interactions.
Pose Your Questions
Agents type the customer’s question in plain language, right alongside the live conversation, without searching through knowledge articles or documents.
Leverage AI-Powered Insights
Co-Pilot returns a precise answer drawn from your pre-approved documents, ready for the agent to review, refine and send to the customer.
Key Features
Instant Responses
Get immediate, precise answers to enhance both customer support and sales interactions.
01Universal Availability
Integrated into Salesforce for easy access across your salesforce page layouts.
02Instant Information
On-the-fly access to internal knowledge articles and important documents.
03Automated Tasks
Streamline workflows by handling common inquiries, enabling focus on complex engagements.
04Speed & Accuracy
Swift, accurate responses ensure high-quality interactions across support & sales.
05User-Friendly Interface
Designed for ease of use, ensuring quick onboarding and enhanced productivity.
06
Benefits Of GirikSMS Agent Co-Pilot
Boosted Efficiency
Manage more inquiries and leads in less time, significantly improving productivity and customer satisfaction.
Cost Savings
Reduce operational expenses by minimizing time spent on repetitive tasks through automation & streamlined processes.
Enhanced Customer Satisfaction
Faster, more accurate responses lead to happier customers, improving your service reputation.
Team Satisfaction
Enable meaningful interactions, fostering a motivated, fulfilled, and productive workforce with collaboration.
Consistent Quality
Deliver reliable responses that enhance trust, loyalty, satisfaction, engagement, and credibility.
Data Security? Guaranteed
Data security is a top priority with Agent Co-Pilot. The assistant only accesses information from pre-approved documents, ensuring that your sensitive data remains secure while providing agents with the knowledge they need to assist customers effectively.
Why Choose GirikSMS Agent Co-Pilot?
The benefits of using AI in customer service are immense. With Agent Co-Pilot, your agents can:
Improve Response Time
Eliminate the need for manual searches, enabling faster and more accurate responses.
Boost Response Quality
Access to reliable internal sources ensures agents have the best information available.
Empower Your Team
Enhance agent efficiency by providing AI-driven solutions that elevate service quality.
To schedule a demo and discover how we can elevate your messaging experience. Contact us now for a demo or to learn how we can help your team excel!
Frequently Asked Questions
Agent Co-Pilot is an AI assistant built into Salesforce. Agents open it from the Salesforce utility bar during customer interactions to get instant, accurate answers for support and sales conversations.
Agent Co-Pilot only uses information from documents and knowledge articles you have pre-approved, so answers stay accurate and your sensitive data stays secure.
No. Co-Pilot assists the agent. It suggests answers that the agent can review, refine and send, so a person stays in control of every customer reply. For automated replies, use the GirikSMS AI chatbot.
Co-Pilot sits in the Salesforce utility bar, so agents can open it from any page layout where the utility bar is available, including Leads, Contacts, Cases and custom objects.
Install GirikSMS from Salesforce AppExchange and our team will help you set up Co-Pilot and connect your approved documents. You can also book a demo to see it working first.
Give Every Agent an AI Co-Pilot in Salesforce
Faster, more accurate answers from your own pre-approved knowledge — right inside the Salesforce utility bar.
Over 400+ satisfied clients have grown to new heights with us.