Respond to policyholders in under 30 seconds with Salesforce insurance voice AI that captures claim details, routes every inquiry to the right team, and updates Salesforce CRM in real time.
Every incomplete FNOL slows claim registration, adds to admin workload, and stretches claims cycle. Salesforce insurance voice AI captures complete details, answers every insurance call, and automatically synchronizes customer records to speed up claim registration.
Manual call distribution often increases customer wait times, reduces first-contact resolution, and creates unnecessary transfers. CTI for insurance call centers intelligently analyzes incoming calls based on customer's needs, service requirements, and policy type, automatically routing queries to the appropriate team.
When customers cannot reach their insurer after business hours, reporting delays and unanswered inquiries create slow service. GirikVoice provides round-the-clock AI assistance and helps policyholders report incidents anytime through web chat.
Siloed claim information forces agents to extend calls and spend more time searching for data than assisting policyholders. Real-time CRM integration unifies customer interactions, service history and policy information, allowing teams to get complete context for every conversation.
GirikVoice responds instantly, evaluates customer information, understands the reason for contact and automatically updates the relevant Account and Contact records in Salesforce.
Analyzes the caller's inquiry, policy status, and support requirements to determine the appropriate insurance team before routing the interaction. Simultaneously, it creates Salesforce Tasks, updates cases, and records customer interaction automatically.
As policyholders talk about the incident details, GirikVoice simplifies FNOL through an AI answering service for insurance agents. It captures complete incident information, updates Cases, Contacts, and related Salesforce records for faster processing.
Automatically send document reminders, claim acknowledgments, and SMS for insurance claims updates while recording every inbound and outbound message against the related Case and Contact records in Salesforce.
With Salesforce, every conversation with a customer gets captured that enables virtual receptionists for insurance agencies to see everything about that customer in one go.
GirikVoice continuously evaluates customer conversations to identify common service requests, sentiment, and compliance observations, delivering actionable insights through Salesforce reports and dashboards.
| Product | Purpose |
|---|---|
| GirikVoice | Handle inbound insurance calls with AI voice agents |
| GirikCTI | Speed up customer service with advanced CTI |
| GirikSMS | Keep policyholders informed at every stage |
| GirikChat | Deliver instant digital assistance through AI-powered web chat |
| GirikIQ | Transform every customer interaction into insurance insights |
Seamlessly integrated with Salesforce to keep every interaction synchronized.
CTI, SMS, Chat, Voice, and Analytics align together on one platform.
Scalable architecture design for reliability, compliance, and security.
No need to repeat tasks with AI taking care of the intake of claims and other processes.
Engage policyholders across SMS, voice, WhatsApp, and web chat using just one single solution.
Deploy faster with configurable AI workflows and minimal disruption.
Support compliance with NAIC cybersecurity and data protection standards.
Help insurers meet IRDAI regulatory and data protection requirements.
Strengthen enterprise-grade security through independently audited controls.
Store, process, transmit, and protect payment card information.
A growing insurance company receiving more than 6000 queries per month had problems of wait times reaching 5 minutes, costs increasing by 25%, and multiple callbacks. With GirikVoice, the company automated intelligent routing, customer messaging, and calls while providing real-time updates to Salesforce.
Assess business goals and existing insurance workflows.
Configure AI for your existing business operations.
Integrate GirikVoice with Salesforce and your Salesforce financial service cloud.
Validate workflows, integrations, and AI performance before launch.
Deploy the solution with minimal impact.
Measure, maximize, and scale AI for continuous improvement.
GirikVoice extends the capabilities of Salesforce Financial Services Cloud for insurance agencies by automating intelligent call routing, claim intake, and CRM updates. It captures every customer interaction within Salesforce to provide insurance teams with complete customer context.
Implementation timelines depend on business requirements and integrations that follow a structured process, including discovery, AI workflow design, Salesforce integration, testing, and performance tuning.
Yes, GirikVoice is scalable enough to support requirements from regional insurance agencies to enterprise insurers.