The AI voice agent that answers every call — and makes them.

No. GirikVoice is CRM-agnostic and connects over REST and webhooks in both directions, so outcomes land wherever your reporting already looks — Salesforce, HubSpot, Zoho, Microsoft Dynamics, or the in-house system your team built years ago and nobody wants to touch. Salesforce happens to be where we go deepest, because Girikon has been a Salesforce partner since 2015 and GirikVoice is listed on AgentExchange, but no capability on this page is gated behind it. If you are on something unusual, bring it to the call — the honest answer about effort is one we can give you in the first thirty minutes.

Over 100 across deployments, with the language detected from the caller's first sentence rather than a press-one menu, and the ability to switch mid-conversation when the caller does. For a Malaysian deployment the usual working set is Bahasa Malaysia, English, Mandarin and Tamil, with Cantonese and Hokkien available where your call mix needs them. Code-switching is handled as a matter of course, which matters more here than almost anywhere — a caller who opens in English, drops into Bahasa and finishes with a Hokkien number is not an edge case, it is Tuesday. You also choose the voice profile and register rather than accepting one default. Your exact language list is a scoping item, not a licence tier.

Consent state and your suppression list are read at the moment of dialling rather than from a nightly extract, so a withdrawal takes effect on the next call instead of the next batch. Under the PDPA consent for direct marketing has to be recorded and verifiable, and section 43 gives any individual the right to serve written notice requiring you to stop — enforceable by the Commissioner, with penalties attached. Purposes are configured separately, because consent is purpose-specific. The 2024 amendments, phased in through 2025, also renamed data users as data controllers, made breach notification mandatory, required a DPO and put processors directly under the Security Principle — which is why we are explicit that we operate as your processor under your instructions, with retention, residency and breach terms in the contract. Bring your DPO to the second call.

Outbound calls disclose that they are automated and say who is calling before raising any account matter — partly because it is the right thing to do, and partly because an undisclosed robocall is exactly what a scam sounds like to a Malaysian consumer who has been targeted by call and message scams for years. In practice the thing that keeps people on the line is competence: being answered in three seconds, in their own language, by something that can complete the task rather than promise a callback. The agent will never ask for a TAC, OTP, PIN, password or card number. That rule is not configurable, because the moment a legitimate business trains customers to hand over credentials on an automated call, it has made them easier to defraud.

It stops and hands over. A dispute, a distress signal, a clinical symptom, a legal reference or anything outside the options you pre-authorised routes to a human with the transcript and history already on their screen — or books a callback if nobody is available. This is deliberate design rather than a limitation. An automated system that improvises on a disputed charge, or offers an opinion on a patient's symptoms, is how an organisation ends up in front of a regulator. Judgement stays with your people; the volume does not.

Simple deployments — one workflow, a clean CRM event, one or two languages — go live in under two weeks. Most implementations land somewhere in the two-to-eight-week range, and the variables are how many systems the agent has to integrate with, how many languages are in the first release, and how long your own risk review takes. That is the same range we publish in our deployment guide, and we would rather quote it honestly than promise you a fortnight and miss. You get a dated plan after the scoping call, not a number from a landing page.

Not in the deployments that work. The pattern that holds is that the agent absorbs the routine, repetitive volume — status queries, bookings, reminders, the same five questions — and the human bench moves up to the conversations where a person genuinely changes the outcome. Most teams find the constraint was never headcount in the abstract; it was that trained people were spending their day on calls that never needed them. If your business case does depend on a headcount reduction, say so on the first call and we will model it honestly rather than let it surface during procurement.

No. Bring your own carrier, SIP trunk and numbering — GirikVoice places and receives calls over the telephony you already have. We are not a telecom reseller, so there is no commercial reason for us to push you off a contract that works. If you are mid-migration to something new, the agent runs on your existing numbers and moves across when the new setup is live, without rebuilding the call flows.