Three seconds to answer, no menu, no queue. It qualifies the lead, books the viewing and writes the outcome back to your CRM — and switches from English to Arabic, Hindi or Malayalam the moment the caller does.
Enterprise-grade, independently audited
Not a menu tree with a voice on top. The agent identifies the caller, picks up their language, works out what they want from what they said, does the thing, and writes the outcome back — and hands to a person the moment the call leaves the ground you authorised.
Picked up on the first ring — no queue, no hold music, no voicemail.
Number matched to the record, or the caller identified in conversation.
Language taken from the first sentence. Switches again if the caller does.
Routed to the right flow from what was said, not from a menu tree.
Books, reschedules, verifies, blocks, quotes — inside the options you pre-authorised.
Transcript, outcome and next action into the CRM. A person takes anything else.
Every stage is configurable, and every stage is logged. Nothing is improvised: if the conversation moves outside the options you pre-authorised, the agent stops and escalates rather than inventing an answer.
Pick the language your caller uses. This is the exchange your agent and your caller each hear, in both directions, with no interpreter on the line and no hold.
Plus 90+ more in production, including Bengali, Tamil, Farsi, French, German and Mandarin. Gulf, Levantine and Egyptian Arabic are configured separately, because they are not interchangeable on a service call.
I can hold the viewing for you tomorrow at 6pm at the Marina tower.
يمكنني حجز موعد المعاينة غدًا الساعة السادسة مساءً في برج المارينا.
هل أحتاج إلى إحضار الهوية الإماراتية للمعاينة؟
Do I need to bring my Emirates ID to the viewing?
Emirates ID or passport is fine. I am sending the visitor pass to your phone now — security at the tower will ask for it.
الهوية الإماراتية أو جواز السفر، كلاهما مناسب. سأرسل تصريح الدخول إلى هاتفك الآن — وسيطلبه الأمن عند البرج.
هل الشقة مفروشة؟ وكم رسوم الخدمة؟
Is the unit furnished, and what is the service charge?
Semi-furnished — appliances and built-in wardrobes. The service charge is already inside the advertised rent.
مفروشة جزئيًا — الأجهزة والخزائن المدمجة. ورسوم الخدمة مشمولة أصلًا في الإيجار المعلن.
هل يمكنني الدفع على أربعة شيكات؟
Can I pay in four cheques?
Four cheques is fine. I will note it on the file so the agent has it before you arrive.
أربعة شيكات مقبولة. سأدوّن ذلك في الملف ليكون لدى الوكيل قبل وصولك.
ومتى يمكنني الانتقال؟
And how soon could I move in?
The unit is vacant, so handover can be the same week the contract and Ejari are done. Shall I confirm tomorrow at six?
الشقة شاغرة حاليًا، ويمكن التسليم في نفس أسبوع إتمام العقد وتسجيل إيجاري. هل أؤكد موعد الغد الساعة السادسة؟
نعم، من فضلك. شكرًا لك.
Yes, please. Thank you.
I can hold the viewing for you tomorrow at 6pm at the Marina tower.
मैं कल शाम छह बजे मरीना टावर में आपके लिए विज़िट का समय रख सकता हूँ।
क्या मुझे विज़िट के लिए एमिरेट्स आईडी लानी होगी?
Do I need to bring my Emirates ID to the viewing?
Emirates ID or passport is fine. I am sending the visitor pass to your phone now — security at the tower will ask for it.
एमिरेट्स आईडी या पासपोर्ट, दोनों चलेंगे। मैं अभी आपके फ़ोन पर विज़िटर पास भेज रहा हूँ — टावर पर सुरक्षा उसे माँगेगी।
क्या फ़्लैट फ़र्निश्ड है? और सर्विस चार्ज कितना है?
Is the unit furnished, and what is the service charge?
Semi-furnished — appliances and built-in wardrobes. The service charge is already inside the advertised rent.
सेमी-फ़र्निश्ड है — अप्लायंसेज़ और बिल्ट-इन वॉर्डरोब। सर्विस चार्ज बताए गए किराए में ही शामिल है।
क्या मैं चार चेक में भुगतान कर सकता हूँ?
Can I pay in four cheques?
Four cheques is fine. I will note it on the file so the agent has it before you arrive.
चार चेक ठीक हैं। मैं इसे फ़ाइल में नोट कर देता हूँ ताकि आपके पहुँचने से पहले एजेंट को पता हो।
और मैं कब तक शिफ़्ट हो सकता हूँ?
And how soon could I move in?
The unit is vacant, so handover can be the same week the contract and Ejari are done. Shall I confirm tomorrow at six?
फ़्लैट अभी खाली है, इसलिए कॉन्ट्रैक्ट और इजारी पूरा होने वाले हफ़्ते ही हैंडओवर हो सकता है। क्या मैं कल शाम छह बजे कन्फ़र्म कर दूँ?
जी हाँ, कृपया। धन्यवाद।
Yes, please. Thank you.
I can hold the viewing for you tomorrow at 6pm at the Marina tower.
میں کل شام چھ بجے مرینا ٹاور میں آپ کے لیے وزٹ کا وقت رکھ سکتا ہوں۔
کیا مجھے وزٹ کے لیے ایمریٹس آئی ڈی لانی ہوگی؟
Do I need to bring my Emirates ID to the viewing?
Emirates ID or passport is fine. I am sending the visitor pass to your phone now — security at the tower will ask for it.
ایمریٹس آئی ڈی یا پاسپورٹ، دونوں چلیں گے۔ میں ابھی آپ کے فون پر وزٹر پاس بھیج رہا ہوں — ٹاور پر سیکیورٹی وہ مانگے گی۔
کیا فلیٹ فرنشڈ ہے؟ اور سروس چارج کتنا ہے؟
Is the unit furnished, and what is the service charge?
Semi-furnished — appliances and built-in wardrobes. The service charge is already inside the advertised rent.
سیمی فرنشڈ ہے — ایپلائنسز اور بلٹ اِن الماریاں۔ سروس چارج بتائے گئے کرائے میں شامل ہے۔
کیا میں چار چیکوں میں ادائیگی کر سکتا ہوں؟
Can I pay in four cheques?
Four cheques is fine. I will note it on the file so the agent has it before you arrive.
چار چیک ٹھیک ہیں۔ میں اسے فائل میں نوٹ کر دیتا ہوں تاکہ آپ کے پہنچنے سے پہلے ایجنٹ کو معلوم ہو۔
اور میں کب تک منتقل ہو سکتا ہوں؟
And how soon could I move in?
The unit is vacant, so handover can be the same week the contract and Ejari are done. Shall I confirm tomorrow at six?
فلیٹ اس وقت خالی ہے، اس لیے کنٹریکٹ اور اعجاری مکمل ہونے والے ہفتے ہی ہینڈ اوور ہو سکتا ہے۔ کیا میں کل شام چھ بجے کنفرم کر دوں؟
جی ہاں، براہِ کرم۔ شکریہ۔
Yes, please. Thank you.
I can hold the viewing for you tomorrow at 6pm at the Marina tower.
നാളെ വൈകുന്നേരം ആറ് മണിക്ക് മറീന ടവറിൽ കാണാനുള്ള സമയം ഞാൻ ഉറപ്പാക്കാം.
കാണാൻ വരുമ്പോൾ എമിറേറ്റ്സ് ഐഡി കൊണ്ടുവരണോ?
Do I need to bring my Emirates ID to the viewing?
Emirates ID or passport is fine. I am sending the visitor pass to your phone now — security at the tower will ask for it.
എമിറേറ്റ്സ് ഐഡിയോ പാസ്പോർട്ടോ മതി. വിസിറ്റർ പാസ് ഇപ്പോൾ നിങ്ങളുടെ ഫോണിലേക്ക് അയക്കുന്നു — ടവറിലെ സെക്യൂരിറ്റി അത് ചോദിക്കും.
ഫ്ലാറ്റ് ഫർണിഷ്ഡ് ആണോ? സർവീസ് ചാർജ് എത്രയാണ്?
Is the unit furnished, and what is the service charge?
Semi-furnished — appliances and built-in wardrobes. The service charge is already inside the advertised rent.
സെമി-ഫർണിഷ്ഡ് ആണ് — ഉപകരണങ്ങളും ബിൽറ്റ്-ഇൻ വാർഡ്രോബുകളും. സർവീസ് ചാർജ് പറഞ്ഞ വാടകയിൽ ഉൾപ്പെടും.
നാല് ചെക്കുകളായി അടയ്ക്കാമോ?
Can I pay in four cheques?
Four cheques is fine. I will note it on the file so the agent has it before you arrive.
നാല് ചെക്ക് കുഴപ്പമില്ല. നിങ്ങൾ എത്തുന്നതിന് മുൻപ് ഏജന്റ് അറിയാൻ ഞാൻ ഫയലിൽ രേഖപ്പെടുത്താം.
എപ്പോൾ താമസം തുടങ്ങാനാകും?
And how soon could I move in?
The unit is vacant, so handover can be the same week the contract and Ejari are done. Shall I confirm tomorrow at six?
ഫ്ലാറ്റ് ഇപ്പോൾ ഒഴിവാണ്, അതിനാൽ കരാറും ഇജാരിയും പൂർത്തിയാകുന്ന ആഴ്ചതന്നെ കൈമാറ്റം സാധിക്കും. നാളെ ആറ് മണി ഉറപ്പിക്കട്ടെ?
അതെ, ദയവായി. നന്ദി.
Yes, please. Thank you.
I can hold the viewing for you tomorrow at 6pm at the Marina tower.
Mare-reserve ko po ang viewing ninyo bukas ng alas-sais ng gabi sa Marina tower.
Kailangan ko po bang dalhin ang Emirates ID para sa viewing?
Do I need to bring my Emirates ID to the viewing?
Emirates ID or passport is fine. I am sending the visitor pass to your phone now — security at the tower will ask for it.
Emirates ID o passport po, pwede ang alinman. Ipapadala ko na po ngayon ang visitor pass sa inyong phone — hihingin po iyon ng security sa tower.
Furnished po ba ang unit? At magkano po ang service charge?
Is the unit furnished, and what is the service charge?
Semi-furnished — appliances and built-in wardrobes. The service charge is already inside the advertised rent.
Semi-furnished po — may appliances at built-in wardrobes. Kasama na po ang service charge sa nakasaad na renta.
Pwede po bang apat na cheque ang bayad?
Can I pay in four cheques?
Four cheques is fine. I will note it on the file so the agent has it before you arrive.
Pwede po ang apat na cheque. Ilalagay ko na po ito sa file para alam na ng agent bago pa kayo dumating.
Gaano po kabilis ako makakalipat?
And how soon could I move in?
The unit is vacant, so handover can be the same week the contract and Ejari are done. Shall I confirm tomorrow at six?
Bakante na po ang unit, kaya pwede na ang handover sa mismong linggo na matapos ang kontrata at Ejari. Ikukumpirma ko na po ang bukas ng alas-sais?
Opo, sige. Salamat po.
Yes, please. Thank you.
I can hold the viewing for you tomorrow at 6pm at the Marina tower.
Я могу забронировать для вас просмотр завтра в шесть вечера в башне в Марине.
Нужно ли брать с собой Emirates ID на просмотр?
Do I need to bring my Emirates ID to the viewing?
Emirates ID or passport is fine. I am sending the visitor pass to your phone now — security at the tower will ask for it.
Подойдёт Emirates ID или паспорт. Сейчас отправлю вам пропуск на телефон — охрана в башне его спросит.
Квартира меблирована? И сколько составляет сервисный сбор?
Is the unit furnished, and what is the service charge?
Semi-furnished — appliances and built-in wardrobes. The service charge is already inside the advertised rent.
Частично меблирована — техника и встроенные шкафы. Сервисный сбор уже включён в указанную аренду.
Можно оплатить четырьмя чеками?
Can I pay in four cheques?
Four cheques is fine. I will note it on the file so the agent has it before you arrive.
Четыре чека подойдут. Отмечу это в файле, чтобы агент знал до вашего приезда.
А когда можно будет заехать?
And how soon could I move in?
The unit is vacant, so handover can be the same week the contract and Ejari are done. Shall I confirm tomorrow at six?
Квартира свободна, поэтому передача возможна на той же неделе, когда оформят договор и Ejari. Подтвердить завтра на шесть?
Да, пожалуйста. Спасибо.
Yes, please. Thank you.
Bring a real script. We will run it in Gulf, Levantine or Egyptian Arabic on the call and you can judge the register yourself.
Most voice tools do one thing — they answer, or they dial. GirikVoice does both from the same agent, the same configuration and the same customer record, so a missed inbound call becomes an outbound callback without anybody arranging it.
An actual call, start to finish
Hi, I saw the two-bedroom in Marina listed on the portal. Is it still available to view this weekend?
It is. I have Saturday 11:00 or Sunday 18:00 with the agent who handles that tower. Which suits you?
لو سمحت، هل يمكننا المتابعة بالعربية؟
بالطبع. موعد السبت الساعة 11 صباحًا مازال متاحًا. سأحجزه لك الآن وأرسل التأكيد إلى رقمك.
ممتاز، شكرًا.
No hold music, no queue, no voicemail backlog. The agent picks up in about three seconds at 3am during Eid, verifies who it is speaking to, and resolves the request or routes it with full context attached.
Speed-to-lead callbacks seconds after a portal enquiry, follow-up cadences nobody has time to execute manually, reminder campaigns — fired by an event in your system, and never outside the permitted 09:00–18:00 window or against a suppressed number.
Language is detected from the caller's first sentence — no menu, no re-routing — and the agent switches mid-conversation. Gulf, Levantine and Egyptian Arabic are configured as separate voices, because on a service call they are not interchangeable.
Escalation is a designed path, not a failure state. Sentiment, keyword and intent triggers move the call to a person with the transcript and account history already on screen — which is also what DIFC Regulation 10 expects of an autonomous system.
Every rule below is a reason to run outbound through something that enforces it at dial time, rather than a dialler and a script somebody is trusted to follow at 6:05pm on a Thursday.
Marketing calls to UAE consumers are permitted only between 9am and 6pm under the rules the Ministry of Economy and the TDRA brought in from August 2024.
The calling window is a hard configuration, not a campaign setting a manager can override at 7pm.
Marketing may only be placed from local numbers issued by a licensed operator and registered against the company's commercial licence. Calling from a personal number is prohibited.
GirikVoice runs on your own registered numbering. We are not a telecom reseller and we do not lend you a number.
Consumers can list themselves on the DNCR, and the agent must ask whether the consumer wishes to continue before any marketing begins.
Suppression and consent are read at dial time, and the permission question is the opening line, not a checkbox in a script somebody may skip.
Calls must be recorded, the consumer told at the start that the call is being recorded, and the records retained for the regulator's timelines.
Every call carries a full recording and transcript against the customer record, with retention set to your policy.
No repeat call the same day once a consumer has declined, and no more than twice a week where a consumer does not answer.
Attempt counters and refusal state live on the record, so the cap holds across campaigns rather than within one.
An automated call that does not disclose itself is indistinguishable from the scam calls UAE consumers have been trained to hang up on.
Automated-agent disclosure and the organisation's identity open every outbound call, before any account matter is raised. That rule is not configurable.
Requirements as reported for the Ministry of Economy and TDRA telemarketing resolutions effective from August 2024. In August 2026 the TDRA reported AED 19 million in fines and 9,433 numbers disconnected for telemarketing violations. Summarised here for orientation, not as legal advice — confirm the current text and your own obligations with counsel before you run a campaign.
We will open the calling window, the DNCR read, the consent gate and the recording disclosure and show you where each one is enforced.
Two taps. The arithmetic is deliberately simple and deliberately conservative, and we would rather model your real numbers on the call than have you take this one to a board meeting.
Based on 200 unanswered calls a month at AED 1,200 per booking.
Based on 200 unanswered calls a month at AED 4,000 per booking.
Based on 200 unanswered calls a month at AED 12,000 per booking.
Based on 200 unanswered calls a month at AED 40,000 per booking.
Based on 600 unanswered calls a month at AED 1,200 per booking.
Based on 600 unanswered calls a month at AED 4,000 per booking.
Based on 600 unanswered calls a month at AED 12,000 per booking.
Based on 600 unanswered calls a month at AED 40,000 per booking.
Based on 1,500 unanswered calls a month at AED 1,200 per booking.
Based on 1,500 unanswered calls a month at AED 4,000 per booking.
Based on 1,500 unanswered calls a month at AED 12,000 per booking.
Based on 1,500 unanswered calls a month at AED 40,000 per booking.
Based on 4,000 unanswered calls a month at AED 1,200 per booking.
Based on 4,000 unanswered calls a month at AED 4,000 per booking.
Based on 4,000 unanswered calls a month at AED 12,000 per booking.
Based on 4,000 unanswered calls a month at AED 40,000 per booking.
Unanswered calls a year = calls a month × 12. Bookings = that figure at an illustrative 5% enquiry-to-booking rate, which is deliberately below what most of our deployments see. Value = bookings × the figure you picked. This is a directional estimate for planning, not a quotation and not a forecast — bring your own answer rate, call mix and close rate to the call and we will run it properly.
GirikVoice is a standalone SaaS product. It was built to sit over whatever stack you already run, and it talks to all of them the same way: over REST and webhooks, in both directions, with the outcome landing wherever your reporting already looks.
We are a Salesforce Consulting Partner and GirikVoice is listed on AgentExchange, so Salesforce is where we go deepest. It is not where we are locked. No capability on this page is gated behind a CRM, and the agent does not care which one you picked.
One integration. Every platform. Zero middleware.
A Marina viewing enquiry does not sound like a DIFC facility query, and neither sounds like a Daman approval question. GirikVoice ships with the vocabulary, the qualifying questions and the escalation rules for each — so you are configuring an agent, not training one from nothing.
A Bayut or Property Finder lead goes to several brokerages at once, and the first agent to make contact usually keeps the client. Manual dialling means your team is rarely first — and the enquiry that lands at 9pm on a Friday is the one nobody returns until Monday.
Before you dial: outbound marketing to UAE consumers runs inside a 09:00–18:00 window, from numbers registered under your own trade licence, against the Do Not Call Registry, with the consumer asked whether they wish to continue and told the call is recorded. Brokerages are a named focus of TDRA enforcement. GirikVoice treats all of that as configuration rather than training.
Good evening — this is an automated call from [Brokerage] about the Marina two-bedroom you enquired about a moment ago. Is now a good time for two quick questions?
Sure, go ahead.
Thank you. Are you buying or renting, and are you looking to move in this quarter?
Renting, and yes — ideally before the end of next month.
That fits. Saturday 11:00 with the agent for that tower — I'm holding it now and sending the unit details and location pin to your phone.
High volume, low complexity, heavily supervised — the exact shape of demand where a human queue performs worst and an audit trail matters most. In DIFC and ADGM the supervision now reaches the agent itself, not just the data it touches.
For your risk team: DIFC Regulation 10, in force since September 2023, governs personal data processed through autonomous and semi-autonomous systems — it splits the roles into Deployer and Operator, requires notice that processing is not human-initiated, requires algorithms that trigger human intervention, and requires a register of use cases; high-risk processing calls for an Autonomous Systems Officer. This describes an AI voice agent precisely. Full transcripts, immutable audit logging, PII masking, role-based access and a designed escalation path are how we answer it.
This is an automated security call on behalf of your bank. A card transaction of AED 14,600 was flagged two minutes ago. Did you make it?
No. That's not me.
Blocking the card now. I will not ask you for an OTP, PIN or card number at any point in this call. A replacement is raised and a dispute case is open.
That was fast. Thank you.
Long call queues frustrate patients and pile pressure on front-desk staff, while no-shows quietly remove provider capacity that was never going to be refilled — and in a market where most patients are not first-language English speakers, the queue is worse than the number suggests.
Clinical and residency boundary, stated plainly: the agent handles access and administration, never diagnosis or treatment advice — a qualified human makes every clinical decision. And under Federal Law No. 2 of 2019 on ICT in health fields, health data generated inside the UAE may not be stored, processed or transferred outside it without health-authority approval. In-country hosting is therefore a deployment prerequisite for this sector, not an upgrade; bring your DHA, DoH or MOHAP position to the architecture call.
Good morning — a follow-up call three days after your procedure. How is the recovery going?
Mostly okay, but the area is quite red and warmer than yesterday.
Thank you for telling me — that is something a clinician should look at rather than me. I am putting you through to the care coordinator now and flagging it on your record.
Connecting — I have your notes and the discharge summary open already.
Demand here is seasonal, multilingual and does not respect a shift pattern. Peak arrives during DSF, Ramadan and the winter season, and hiring for every language on every shift is not a plan anyone can staff.
On outbound to guests and members: marketing calls sit inside the 09:00–18:00 window, must come from numbers registered under your trade licence, and must be screened against the Do Not Call Registry with the consumer asked whether they wish to continue. Service and transactional calls are configured as a separate purpose from marketing, because consent is purpose-specific.
Hi, I want to change the delivery date on an order for tomorrow.
I can do that. Your order is scheduled for tomorrow between 10 and 1 — would Thursday in the same window work?
Yes, Thursday is better.
Moved to Thursday, same window. I've sent the updated confirmation to your phone.
Bring the one that costs you the most hours. We will tell you on the call whether it is a good first candidate — or whether a different one pays back faster.
The three options on a UAE shortlist are usually GirikVoice, an off-the-shelf AI voice vendor with no local configuration, and hiring another multilingual agent. They fail in different places.
| Where it matters | GirikVoice | Generic AI voice vendor | Another agent seat |
|---|---|---|---|
| Arabic on a service call | Gulf, Levantine and Egyptian configured as separate voices | One generic Modern Standard Arabic voice | A bilingual agent, when one is rostered |
| TDRA calling window | Enforced by the platform at dial time | A campaign setting somebody can change | A rule in the agent's script |
| DNCR and suppression | Read at dial time, per call | Nightly list import | Manual check, when remembered |
| Recording disclosure | Opening line of every outbound call | Configurable, often skipped | Depends on the agent |
| Where the outcome lands | Written to your CRM before the call ends | Exported later, or via a connector | Typed up after the call, if there is time |
| In-country data residency | Available, and required for health data | Usually vendor-region only | N/A — the data is wherever the BPO is |
| Cost at 3am on a public holiday | The same as at 11am | The same as at 11am | Night-shift premium |
| What it cannot do | Escalates to your team with the transcript on screen | Improvises, or ends the call | Handles it — which is the point |
The network was dealing with after-hours calls nobody answered, inconsistent documentation and appointment backlogs spread across multiple facilities. Nothing about that was a technology problem — it was that routine calls were consuming the people who should have been handling the complicated ones.
GirikVoice took the routine volume: booking, rescheduling, reminders, refill requests and status queries. Staff kept the conversations that genuinely need a person. The measured result after deployment is below.
Figures as published on girikon.ai for this hospital-network deployment. Your own results will depend on call mix, opening hours and where you start — we would rather model that honestly with you on the call than put someone else's percentage on a landing page.
Reviews of GirikVoice on Salesforce AgentExchange. Reproduced as written.
“As a Salesforce Director with 15+ years of experience, I've tested many voice and dialer tools for high-growth RevOps teams… What I like most is how it handles calls, qualifies leads and logs everything in Salesforce automatically without my team doing manual work. It's helped us respond faster and stay consistent. My clients love the 24/7, human-like conversations and multilingual support, which have improved engagement a lot. Overall, it's easy to use, quick to deploy and has genuinely saved my team hours every week.”
“We've tried different voice tools, but poor integration usually made them difficult to work with… The app does a lot but the real game-changer is the automatic call-to-record syncing feature. The team no longer spends hours typing notes or updating statuses after every call, the voice agent handles it and updates the records instantly. This keeps our data accurate and lets us focus on customers instead of admin work. If you want to automate calls without the technical headache, this is the move, plus the app support is quite proactive.”
“As a business owner, I tested several voice apps… Each one offered only partial functionality, which meant more cost and complexity. After switching to GirikVoice, everything changed. It combined all the essential features into one platform, eliminating the need for multiple integrations. From call handling to analytics, everything works seamlessly. The setup was smooth, and my team adapted quickly without much training. Most importantly, it improved our response time and customer engagement significantly.”
“Earlier, I used different business applications, but every platform had some issue, limitation, or complicated process. GirikVoice changed everything by providing all the important functionalities in one easy-to-use application… I can easily manage calls, customer interactions, and team activities without any confusion. My team also finds it very comfortable to use because the interface is clean and simple. One of the biggest advantages is that it saves a lot of time. We no longer need multiple apps for different purposes, which has improved our productivity significantly.”
These are configurable platform capabilities, set per deployment, stated as capabilities rather than as certifications. The certifications we actually hold are named separately below.
The agent reads consent state, your suppression list and Do Not Call Registry status at the moment of dialling, not from an overnight extract — and it will not place a marketing call outside the 09:00–18:00 window. A withdrawal takes effect on the next call, not the next batch.
DIFC Regulation 10 asks a Deployer to hold a register of use cases, to give notice that processing is not human-initiated, and to build in the triggers that bring a person back into the loop. Those are platform capabilities here, configured per deployment, with the register exportable when somebody asks for it.
Full recording and transcript written against the customer record, with the recording disclosure at the top of the call, retention tiers set to your policy, and an audit-ready export when somebody asks.
In-country UAE hosting is available and is a prerequisite rather than an option for health data under Federal Law No. 2 of 2019. Region, sub-processor list and transfer basis are settled in the contract, not on a web page. Confirm the specifics with the architect on the call.
Account numbers, Emirates ID references, identifiers and personal data masked in transcripts and logs, with role-based permission to unmask and immutable audit logging behind it.
Encrypted in transit and at rest, role-based access throughout, and a 99.99% uptime SLA on the platform.
Every outbound call opens by stating that it is automated and who it is calling on behalf of, before any account matter is raised. The agent never asks for an OTP, PIN or password — that rule is not configurable.
SOC 2 Type II audited. GDPR-aligned workflows. HIPAA-compliant deployments where relevant. Girikon is a Salesforce Consulting Partner and GirikVoice is listed on AgentExchange.
Independently audited and certified
GirikVoice ships with the workflows, vocabulary and escalation patterns for each sector above already built. That is the whole reason the timeline is short — there is no blank canvas phase. Simple deployments go live in under two weeks; most land in two to eight, depending on how many systems the agent has to touch and whether in-country hosting is in scope.
No. GirikVoice is a standalone SaaS product that connects over REST and webhooks in both directions, so outcomes land wherever your reporting already looks — Salesforce, HubSpot, Microsoft Dynamics, Zoho, Pipedrive, Freshworks, Zendesk Sell, or the in-house system your team built years ago and nobody wants to touch. Salesforce happens to be where we go deepest, because Girikon has been a Salesforce partner since 2015 and GirikVoice is listed on AgentExchange, but no capability on this page is gated behind it.
Over 100 across deployments, detected from the caller's first sentence rather than a press-one menu, and switchable mid-conversation when the caller switches. For a UAE deployment the usual working set is Arabic, English, Hindi, Urdu, Malayalam and Tagalog, with Bengali, Tamil, Farsi and Russian common additions. On the Arabic specifically: Gulf, Levantine and Egyptian are configured as separate voices rather than one generic Modern Standard Arabic, because MSA on a service call sounds like a news bulletin and Emiratis notice immediately. Try the switcher above — it is the same engine, and the Arabic renders right-to-left because that is how it is actually delivered.
As configuration rather than training. The calling window, the registered-number requirement, the Do Not Call Registry and suppression check, the permission question at the top of the call, the recording disclosure, and the frequency and refusal caps are all enforced by the platform at dial time. That matters because these are the strictest outbound rules of any market we run: in August 2026 the TDRA reported AED 19 million in fines and 9,433 numbers disconnected. A dialler that relies on an agent remembering the script is a compliance incident waiting for a slow Tuesday. Bring your compliance lead to the second call and we will walk the configuration rather than describe it.
Federal Decree-Law No. 45 of 2021 is in force; its Executive Regulations had still not been issued as of early 2026, and the UAE Data Office is operating under transitional arrangements with the TDRA acting as a practical point of contact. That is an awkward position to build against, and the honest answer is that we build to the stricter of the free-zone regimes rather than to the gap: DIFC's Data Protection Law and Regulation 10, or ADGM's regulations, depending on where you sit. You remain the controller; we operate as a processor under your instructions, with retention, residency and breach terms in the contract. Bring your DPO to the second call.
Outbound calls disclose that they are automated and say who is calling before raising any account matter — partly because the rules require it, and partly because an undisclosed robocall is exactly what a scam sounds like to a UAE consumer who has been targeted for years. In practice what keeps people on the line is competence: being answered in three seconds, in the language they actually speak, by something that can complete the task rather than promise a callback. The agent will never ask for an OTP, PIN, password or card number. That rule is not configurable, because the moment a legitimate business trains customers to hand over credentials on an automated call, it has made them easier to defraud.
It stops and hands over. A dispute, a distress signal, a clinical symptom, a legal reference or anything outside the options you pre-authorised routes to a human with the transcript and history already on their screen — or books a callback if nobody is available. This is deliberate design rather than a limitation, and in DIFC it is closer to a requirement: Regulation 10 expects the triggers that bring a person back into the loop to be built in rather than hoped for.
Simple deployments — one workflow, a clean CRM event, one or two languages — go live in under two weeks. Most implementations land somewhere in the two-to-eight-week range, and the variables are how many systems the agent has to integrate with, how many languages are in the first release, and how long your own risk review takes. UAE deployments with an in-country hosting requirement or a free-zone review sit at the longer end of that range, and we would rather say so now than discover it in week three.
No. Bring your own carrier, SIP trunk and numbering — which in the UAE you must do anyway, since marketing has to originate from numbers registered against your own trade licence. GirikVoice places and receives calls over the telephony you already have. We are not a telecom reseller, so there is no commercial reason for us to push you off a contract that works.
Thirty minutes with a solution architect rather than a sales development rep. Come with something real — after-hours portal enquiries, appointment booking, collections follow-up — and we will show you the agent running it against your kind of stack, on the call.
No drip sequence and no SDR hand-off. If it is not a fit we will say so on the call — no scope, no invoice.
30 minutes with a solution architect, not an SDR. Bring one real workflow — after-hours property enquiries, appointment booking, lead follow-up, collections follow-up — and we will map it against your stack live on the call.