AI Voice Agents for BFSI, Real Estate, Healthcare & EdTech — built for real customer conversations
GirikVoice handles high-volume inbound and outbound conversations across lead qualification, follow-ups, appointments, servicing, payments, applications and customer support. It works across voice, WhatsApp, SMS and web chat, logs outcomes to your systems, and hands complex or sensitive conversations to a human with the full context.
See it run on your own call flow
30 minutes with a solution architect. We will map one workflow — lead qualification, appointment booking, application follow-up, servicing or support — against your CRM and operational systems and show you the call.
Trusted by Teams Across Industries
High-volume conversations create the same operational problem across industries
The workflow changes by industry, but the challenge is familiar: teams spend too much time on repetitive calls, follow-ups happen late, and important conversations are difficult to track consistently. GirikVoice puts those workflows into a controlled, measurable system.
High-volume servicing and follow-up
Automate routine servicing, payment reminders, application updates, lead qualification and support while routing disputes, hardship cases, fraud concerns and other sensitive interactions to people.
Configure applicability with your compliance team.Every lead needs a timely response
Qualify enquiries, follow up with prospects, answer property questions, schedule site visits and keep dormant leads moving without making sales teams call every lead manually.
Connect lead events to your CRM and sales workflow.Appointments, applications and support at scale
Handle appointment reminders, rescheduling, patient enquiries, course counselling, demo bookings, application follow-ups and routine support with clear human escalation.
Sensitive workflows remain subject to your policies and review.Your customer conversations are growing faster than your teams can handle
Leads, enquiries, appointments, applications, reminders and support requests all compete for the same human capacity. The result is usually predictable: slow follow-up, repetitive work for skilled teams and inconsistent customer experiences.
The best lead or appointment opportunity is often the one you answer first
When enquiries, applications and appointment requests arrive faster than a team can respond, the delay becomes lost revenue or missed service. An AI agent can respond immediately, qualify intent and move the next action forward.
Demand does not arrive only when your team is staffed
Property enquiries arrive after work. Patients need appointment help outside peak hours. Students and parents call during evenings. BFSI customers need urgent support at unpredictable times. Automated coverage can absorb routine demand and escalate what needs a person.
Industries, one conversational platform
BFSI, Real Estate, Healthcare and EdTech each have different workflows, terminology and escalation rules. The underlying platform stays consistent, so you can build industry-specific agents without creating a separate technology stack for every team.
Industry-specific workflows, one conversational platform
GirikVoice adapts the conversation to your industry and workflow — from BFSI servicing to real estate lead qualification, healthcare appointments and EdTech counselling — while keeping the same core controls, integrations and human handoff.
BFSI workflows
Automate high-volume servicing, follow-up and sales conversations while routing disputes, hardship cases, fraud concerns and other sensitive interactions to people.
- Lead qualification on eligibility, product interest, location and other approved criteria before routing to sales.
- Application status and document follow-up with the exact next step communicated to the customer.
- Payment and EMI reminders with approved payment options shared through the preferred channel.
- Service request callbacks for status, next steps and closure without adding another queue interaction.
- Collections follow-up with configured calling rules, disclosures and a hard escalation path for disputes.
- Fraud and transaction alerts with immediate routing to the appropriate human or security workflow.
Best starting point: choose the repetitive BFSI workflow with the clearest volume, service or conversion metric, then measure it against your existing process.
Real Estate workflows
Respond to property enquiries faster, qualify prospects and keep follow-up moving from first enquiry to site visit and beyond.
- New lead qualification on property type, budget, location, timeline and buying intent.
- Speed-to-lead callback seconds after a form, campaign or property enquiry is submitted.
- Site-visit scheduling with preferred date, time and location captured directly into the CRM.
- Appointment reminders and rescheduling so sales teams spend less time chasing confirmations.
- Lead nurturing and reactivation for prospects who enquired but did not book a visit or respond to the first follow-up.
- Booking and payment follow-up with approved next steps and human escalation when negotiation is required.
Best starting point: speed-to-lead plus site-visit booking is a clean first workflow because the conversion path is easy to measure.
Healthcare workflows
Reduce appointment and support workload while keeping sensitive conversations within the controls and escalation paths your organisation requires.
- Appointment booking with department, doctor, location and preferred slot captured before confirmation.
- Appointment reminders with confirmation, cancellation and rescheduling handled through the same conversation.
- Patient enquiry handling for approved administrative information, directions, timings and next steps.
- Follow-up calls for scheduled visits, care-programme administration and other approved outreach.
- Insurance and billing coordination for routine status questions and document follow-up, with sensitive matters escalated.
- Human escalation whenever the conversation moves beyond the agent's approved administrative scope.
Important: healthcare deployments should define exactly what the agent may discuss, what data it may access and when a human must take over.
EdTech workflows
Turn more enquiries into counselling conversations, demos and enrolments while reducing repetitive follow-up for admissions teams.
- Course enquiry qualification on programme, learner profile, location, schedule and intent.
- Speed-to-lead counselling immediately after a course enquiry or campaign response.
- Demo and counselling appointment booking with reminders and rescheduling handled automatically.
- Application follow-up for incomplete forms, missing documents and next-step reminders.
- Fee and payment reminders using approved messaging and escalation rules.
- Student and parent support for routine status questions, schedules and administrative requests.
Best starting point: enquiry qualification and counselling booking give admissions teams a measurable way to test speed-to-lead and conversion impact.
Customer support across industries
Use one conversational layer for routine inbound and outbound work, regardless of whether the customer is a borrower, buyer, patient, learner or subscriber.
- Inbound FAQ and status calls answered from approved knowledge and live system data.
- Outbound notifications for appointments, applications, payments, service updates and other approved events.
- Lead and customer follow-up triggered directly by CRM or business events rather than manual spreadsheets.
- Multilingual conversations so customers can interact in the language configured for their segment or record.
- Sentiment and intent-based escalation when the customer needs empathy, negotiation, expertise or a decision-maker.
- Complete interaction history with transcript, outcome and next action written back to the system your team already uses.
Escalation is a first-class path: the goal is not to automate every conversation. It is to automate the repeatable work and give humans better context for the conversations that need them.
The call is the start of the conversation, not the whole of it
A reminder call that ends without a payment link has done half a job. GirikVoice moves between channels inside a single interaction and keeps one thread against one customer record.
Voice
Inbound and outbound conversations with interruption handling, context and configurable calling controls.
Links, forms, documents, appointment details and other next steps shared during or after the conversation.
SMS
Confirmations, reminders and updates for workflows that do not need a full conversation.
WebChat
The same agent on your site and app, so a customer does not restart when they switch device.
Human handoff
Escalation with full context, so the agent who picks up is not asking the customer to repeat themselves.
Why the contact-centre numbers move — and which ones
We are not going to put someone else's conversion, resolution or cost-saving percentage on this page. What we will do is be precise about the mechanism, so you can run the arithmetic against your own workflow before the call.
Average handle time
Falls because repetitive qualification, status checks, scheduling and routine requests stop consuming agent minutes. The remaining human conversations can focus on cases that actually need judgement.
First-contact resolution
Rises where the agent can complete the next action — qualify the lead, book the appointment, send the link, capture the request or provide an approved status — instead of creating another callback.
Contact rate
Can improve when the workflow responds quickly, uses the right language and reaches customers through the channel and timing configured for that use case.
Cost to serve
Falls where volume is high and each interaction is repeatable — qualification, reminders, scheduling, status checks and routine support. Complex, sensitive or negotiated conversations should remain on the human path.
The right baseline depends on your workflow. Measure response time, qualification rate, appointment completion, first-contact resolution, containment, escalation rate and cost to serve against your existing process.
The controls your risk team will ask about, before they ask about anything else
These are configurable platform capabilities, set per deployment. They are stated as capabilities, not as certifications — the certifications we hold are named separately below.
Calling-window control
Configurable calling windows, campaign rules, holidays and approval controls based on the requirements of your industry and deployment.
Identity disclosure
Outbound calls can open with an automated-agent disclosure, organisation identity and purpose before the conversation proceeds.
Consent state at dial time
Consent, opt-out and DNC states can be checked as part of the calling workflow, with withdrawal and suppression rules reflected in subsequent outreach.
Recording and retention
Recording and transcript options can be configured against your retention policy, with conversation outcomes and audit information linked to the relevant customer record.
PII masking
Sensitive identifiers and personal data can be masked in transcripts and logs, with access controlled by role and deployment policy.
Data residency
Hosting, region, sub-processors and retention are scoped with your security and compliance teams before production. These are contractual deployment decisions, not generic marketing claims.
Encryption and access
Encryption, role-based access, audit logging and availability controls can be configured as part of the deployment and security review.
Certifications held
SOC 2 Type II and other platform credentials are presented separately. Healthcare deployments can be scoped for applicable privacy and security requirements, including HIPAA where relevant and contractually supported.
Independently audited and certified
Any CRM. Any LMS. Any telephony. Including the ones you are not going to replace
GirikVoice sits over the stack you already run rather than asking you to change it. If you happen to be on Salesforce we go deeper than most — Girikon has been a Salesforce partner since 2015 — but nothing on this page assumes it, and no capability is gated behind it.
Any CRM, any core system
Salesforce, Dynamics, Zoho, HubSpot — or the CRM, patient system, LMS, admissions platform or custom application your team already uses. REST and webhooks connect conversation events and outcomes to your existing workflows.
Your telephony stays yours
Bring your own carrier, SIP trunk and 1600-series numbering. We are not a telecom reseller, so there is no commercial reason for us to push you off what you already have.
Triggered by your events
Campaigns can fire from a new lead, appointment request, application stage, payment event, support request or your own webhook. The workflow starts from the business event rather than a list somebody exports manually.
Start with one workflow. Prove the number before you scale
The strongest AI deployments start with one workflow and one measurable outcome. Pick the workflow with the clearest business case, connect it to the systems that already run the process, measure it against your existing baseline and let the result determine what scales next.
Workflow and compliance scoping
We map one workflow end to end with your business, operations and compliance stakeholders: triggers, data access, escalation rules, approvals and what the agent may and may not say.
Integration and language build
Connect to your CRM, LMS or operational system, wire the required controls and build the conversation flow in the languages and channels that matter for the first release.
Controlled pilot
Run against a controlled segment with your existing process as the baseline. You measure the business outcome — response time, conversion, resolution, appointments or cost to serve — not us.
Scale and add workflows
Widen the segment, add channels or languages, then take the next workflow. The goal is a repeatable operating model rather than a one-off AI pilot.
The questions operations, security and business teams ask first
Yes. The underlying platform handles voice, messaging, workflow triggers, integrations, transcripts, outcomes and human handoff. The conversation itself is configured for the industry's terminology, business rules, data access and escalation requirements. That lets you run different workflows without building a separate conversational stack for every business unit.
That is the intended model. GirikVoice can connect with systems such as Salesforce, HubSpot, Microsoft Dynamics, Zoho and custom applications through APIs and webhooks. Depending on the industry, the workflow can also connect to systems used for lending, property leads, patient administration, admissions or learning operations.
Choose a workflow with meaningful volume, a clear current process and a measurable outcome. Examples include BFSI application follow-up or servicing, real estate speed-to-lead and site-visit booking, healthcare appointment reminders, or EdTech enquiry qualification and counselling booking. The first workflow should be narrow enough to measure and important enough to matter.
Human handoff is a core workflow, not an exception. The agent can escalate based on intent, sentiment, business rules or an explicit request for a person. The receiving team can get the conversation context, transcript and captured information so the customer does not have to start from the beginning.
Data access, recording, retention, masking, permissions and escalation are scoped to the deployment. Healthcare workflows in particular require clear boundaries around what the agent can access and discuss. Your security and compliance teams can review the architecture, controls, sub-processors and applicable contractual requirements before production.
GirikVoice supports multilingual deployments, with the exact language and voice set defined during scoping. For Indian deployments, workflows can be configured around the languages used by your customer segments, including code-mixed conversations where appropriate. Confirm the required language list and voice experience during the solution review.
The strongest use case is usually augmentation. The agent handles repetitive, high-volume conversations and moves qualified, complex or sensitive cases to people. Your team can then spend more time on negotiation, expertise, relationship building and cases where human judgement changes the outcome.
The timeline depends on the workflow, integrations, languages, security review and required controls. We recommend starting with one defined workflow, mapping the systems and approvals required, then agreeing a dated pilot plan. We will give you the implementation plan after the scoping discussion rather than promise a generic timeline before seeing the workflow.
Bring one workflow. We will map it live.
Thirty minutes with a solution architect, not a sales development rep. Come with a real workflow — lead qualification, site-visit booking, appointment reminders, application follow-up, customer support or payment reminders — and we will map it against your stack on the call.
One form, one call, one honest answer
Tell us the workflow you want to look at and we will map it against your stack on the call. No sequence, no drip — we reply within one business day.
Go to the booking formTakes about 40 seconds. Seven fields.